Privacy policy

This website is run by PSG Group International Limited, a company registered in England and Wales (company number 12488386). Our registered office is Polymex House, Unit 9, Sketchley Meadows, Hinckley, Leicestershire, LE10 3EN.

Our divisions (Plastic Shims & Gaskets, Carton Window Films, Trade Conversion Services, Archival & Conservation Materials, and Specialist & Packaging Film) are part of PSG Group International Limited, and we are the controller of the personal information described in this policy.

We are registered with the Information Commissioner's Office (ICO) under registration number [ICO REGISTRATION NUMBER].

For anything to do with your personal information, contact us at ukoffice@psggroup.co.uk, on +44 (0) 20 7740 9740, or by post at Polymex House, Unit 9-10 Sketchley Meadows, Burbage, Hinckley, LE10 3EN.

This policy covers personal information we collect through psggroupinternational.com, including our enquiry and quote forms, online shop, customer accounts, newsletter and marketing emails, live chat and website assistant, and the emails we send in connection with them.

It does not cover other websites, including those we link to. Their own privacy policies apply.

Most of our customers are businesses. Where you contact us on behalf of your employer, this policy covers your own details (such as your name, work email and phone number).

Information you give us

• Enquiries and quote requests: your name, company, email address, phone number, your message and any drawings, specifications or files you upload.
• Orders from our online shop: your name, email address, phone number, delivery and billing addresses, company name, purchase order number, any notes you add, and the products you buy. Card details are entered directly with our payment provider, Stripe; we never see or store your full card number.
• Customer accounts: your name, email address, password (stored only in encrypted, hashed form), phone number and saved address, and your preferences. If you sign in with Google, Microsoft or Apple, we receive your name, email address and an identifier from that provider.
• Newsletter and marketing emails: your email address, your name if you give it, the lists you choose, and a record of your choices: how and when you signed up and confirmed, the wording you agreed to, and when you changed your choices or unsubscribed.
• Contact records: when you send us an enquiry or quote request, order from our shop, chat with us or ask for support, we keep one contact record for your email address, with your name, company and phone number if you give them, and how you first found us, so that we can see your dealings with us in one place. A contact record on its own never adds you to our marketing.
• Live chat, website assistant and support requests: your name, email address, your company and phone number if you give them, how and when you would like us to contact you, and what you write to us. Conversations with the website assistant are kept in your browser for up to an hour and are not stored on our servers unless you ask us to follow up.

Information collected automatically

• Security and technical information: your IP address, browser and device type, and the time of your visit, which our systems record to keep the website secure, prevent fraud and abuse, and fix faults. When you sign in, we record the time, IP address, browser and, where our hosting provider supplies it, your country, to protect your account. We do not send your IP address to any location lookup service.
• Form usage: when you use one of our forms we record steps such as starting, moving between pages and submitting, so we can improve forms that people find difficult.
• How you found us: we record how you arrived at the website (for example from an advert, a search engine or another site), with the page you landed on and any campaign tags, alongside your enquiry, order, chat or call, to understand which of our advertising works. With your consent we remember this in your browser for up to 90 days. Without consent we only use the address of the page you send your enquiry from. We also count taps on our phone number and email address in the same way, without recording who you are.
• Cookies and similar technologies: strictly necessary cookies keep the website working. Analytics, advertising and external content cookies are only used with your consent. See our cookie policy for the full list.

Information from others

• Stripe tells us whether a payment succeeded.
• Delivery companies tell us the delivery status of your order.
• Google, Microsoft or Apple, if you choose to sign in with them.

We do not ask for, and ask you not to send us, special category information (for example about health).

Data protection law requires us to have a lawful basis for each use of your information. These are ours:

Where we rely on legitimate interests, we have balanced them against your rights and expectations. You can ask us for details of that assessment, and you have the right to object (see "Your rights").

We do not make decisions about you based solely on automated processing that have legal or similarly significant effects.

You can sign up for our newsletter and choose the lists you want. Our enquiry and quote forms also have a box, never ticked for you, to ask for our news. Either way, we only add you once you have confirmed using the button in our confirmation email, so nobody can subscribe you without your knowledge. If you do not confirm, your sign-up is deleted after 30 days.

If you have bought from us, we may email you about similar products and services. You can say no at checkout by unticking the box, and in every email afterwards.

If you work for a business, we may email you at your work address about our products and services where we reasonably believe they are relevant to your work. We only do this for business email addresses, never for personal ones (such as Gmail or Hotmail addresses, which we only email with your consent), and you can object at any time.

We keep a record of how and when you agreed to hear from us, the wording you agreed to, and any change you make, so that we can show we respect your choices.

Every marketing email has an unsubscribe link, and most email apps also show a one-click unsubscribe button. You can also ask us to stop at any time by contacting ukoffice@psggroup.co.uk. Unsubscribing does not affect emails about your orders or enquiries. We keep a record of your opt-out (your email address and when you opted out) so that we never email you marketing again.

Our emails do not contain tracking pixels, and we do not record whether you open an email or which links you click. Links in our marketing emails pass through this website on their way to the page, so that we can count how many times each link is used in total; this count is not linked to you or anyone else. Links back to this website also carry campaign tags, so visits from them are counted in our website analytics only if you have allowed analytics cookies, and an enquiry or order you make after following one is recorded as coming from that email.

To send our marketing emails we use an email delivery provider, which tells us whether each email was delivered, could not be delivered (bounced), or was reported as spam. We keep this with the record of which of our campaigns we sent you. If an email to you cannot be delivered, or you report one as spam, we stop sending you marketing emails.

To see how well each campaign works, our reports count the enquiries and orders that came through its links, and the enquiries we received from people we emailed in the two weeks after it arrived. These are totals for the campaign that our team can open to see the enquiries themselves; they are not used to build a profile of you.

We do not sell or rent your details to anyone for their own marketing.

We use strictly necessary cookies to make the website work. With your consent we also use analytics cookies, advertising cookies and content from other services such as maps and videos. Nothing optional is used until you choose, and you can change your choice at any time in cookie settings.

Our cookie policy lists every cookie and service in use, kept up to date automatically.

We share personal information only where we need to, and only with:

• Service providers who work for us, under contracts that require them to keep it secure and use it only on our instructions: website hosting and databases, secure file storage, email delivery, customer support tools, and the developer who builds and maintains this website.
• Stripe, to take payments securely and prevent fraud. Stripe acts as an independent controller for some payment information; see Stripe's privacy policy (opens in a new tab).
• Delivery companies and our shipment tracking provider, to deliver your order (name, delivery address, phone number and tracking details).
• Google, to protect our forms from spam (reCAPTCHA) and to suggest addresses as you type them at checkout.
• AI providers that power our website assistant, if you choose to use it. Your messages are sent to the provider to generate a reply and are not used to train their models.
• Microsoft, through Microsoft Teams, which our team uses to be told about new enquiries. When you ask to speak to our team, leave your details for us to get back to you, or send a quote request or other enquiry, a short summary of your request and your contact details are posted to our team's Microsoft Teams so that a member of staff can respond quickly. Full chat conversations and any files you send are not included. Microsoft acts as our processor.
• Analytics and advertising services (such as Google Analytics, Google Ads, Microsoft Clarity, LinkedIn and Meta), only if you allow them in cookie settings. The cookie policy shows which are in use.
• Video and map services (YouTube, Vimeo and Google Maps), only when you press play on a video or ask to see a map, or if you allow external content in cookie settings. They then receive your IP address and device details to deliver the content, and act as independent controllers of that information; see Google's privacy policy (opens in a new tab) and Vimeo's privacy policy (opens in a new tab). Videos uploaded to our own website are served by us and share nothing with these services.
• Our professional advisers, such as accountants, auditors, insurers and lawyers.
• Authorities, such as HM Revenue & Customs or the police, where the law requires it.
• A buyer or successor, if our business or part of it is sold or reorganised, under the same protections.

Some of our service providers store or process information outside the UK, for example in the European Economic Area or the United States.

When that happens we make sure your information is protected to UK standards: by sending it only to countries the UK government recognises as providing adequate protection (including US organisations certified under the UK Extension to the EU-US Data Privacy Framework), or by using the UK's International Data Transfer Agreement or Addendum with the provider. You can ask us for a copy of the safeguards that apply.

We keep personal information only for as long as we need it, then delete it or make it anonymous:

Deletion happens automatically at the end of each period. We may keep information longer where the law requires it or where it is needed for a legal claim.

Our website uses encrypted connections (HTTPS). Passwords are stored only as secure hashes, sensitive settings and two-factor authentication details are encrypted, and files you attach to our forms are scanned for viruses and kept in private storage that only authorised staff can open through short-lived links.

Access to personal information is limited to the people who need it, staff accounts are protected by two-factor authentication, and we review our security regularly. No system is completely secure, so please use a strong, unique password for your account and tell us straight away if you think it has been compromised.

Under UK data protection law you have the right to:

• Access the personal information we hold about you and receive a copy.
• Rectification: have inaccurate or incomplete information corrected.
• Erasure: ask us to delete your information where we no longer have a good reason to keep it.
• Restriction: ask us to limit how we use your information, for example while a correction is checked.
• Object to our use of your information based on legitimate interests, and to direct marketing at any time.
• Data portability: receive information you gave us in a commonly used electronic format, or ask us to send it to another organisation.
• Withdraw consent at any time, where we rely on consent (for example the newsletter or optional cookies). This does not affect anything we did before you withdrew it.

To use any of these rights, contact us at ukoffice@psggroup.co.uk. We may need to confirm your identity first. We will respond within one month, and there is normally no charge.

If you are unhappy with how we have handled your information, please contact us first at ukoffice@psggroup.co.uk so we can try to put it right.

You also have the right to complain to the Information Commissioner's Office, the UK's data protection regulator: ico.org.uk/make-a-complaint (opens in a new tab), telephone 0303 123 1113.

Our website and products are intended for businesses and adults. We do not knowingly collect information from anyone under 18. If you believe a child has given us their details, contact us and we will delete them.

We will update this policy when our practices or the law change. The date at the top shows when it was last updated. If we make significant changes that affect you, we will tell you by email or with a notice on the website.